Stoked = Good, Bummed = Bad

Subscription questions?
Please email us via subscriptions@hsproductions.com or call 1 (888) 520-9099 EXT. 1

Questions about your order?
Please email us via orders@hsproductions.com.com or call 1 (888) 520-9099 EXT. 2

We are open 8:30am to 4:30pm Pacific Standard Time, Monday through Friday.  We accept Visa and Mastercard for phone orders.

PAYMENT OPTIONS

We accept Visa, MasterCard, Money Orders and Checks. Webstore, phone and fax orders are  limited to Visa and MasterCard.  Please see “Ordering by Mail” for further instruction on paying with checks or money orders.

SALES TAX

8.5% Sales tax is charged on all orders being shipped to California

ORDERING BY PHONE

Please call our toll-free number 1 (888) 520-9099. We are open 8:30am to 4:30pm Pacific Standard Time, Monday through Friday.  We accept Visa and Mastercard for phone orders.

ORDERING BY MAIL

Please write out your order on a piece of paper including the following:

-        Size/quantity/color preference for each item

-        The shipping and billing name and address

-        Contact info (email or phone number)

-        Order total including 8.5% sales tax (if the order is being shipped to California) and shipping (please call 1 (888) 520-9099 EXT. 2 for a shipping estimate)

-        We accept checks, money orders, visa and mastercard for mailed in orders. If you send your credit card number, please include the expiration date and 3 digit CVC code on the back.

ORDERING BY FAX

Please follow the instructions for mailing in your order, and fax it to (415) 822-8359 ATTN: MAILORDER along with your complete credit card number, expiration date and 3 digit CVC security code from the back of your card.

THE FIRST ISSUE IN YOUR SUBSCRIPTION

Domestic subscriptions take 10-12 weeks to start and International subscriptions take 12-14 weeks to start. If you would like to know what the first issue in your subscription is please call our toll-free number: 1 (888) 520-9099 EXT 1.

Subscriptions are sent via US Postal mail, and do not have tracking information.

RENEWALS – MISSING AN ISSUE

You will receive renewal notices when your subscription is about to expire. Three of these are sent out. In order for you not to miss any issues, you need to remit payment along with the first renewal notice. You can either send a check or money order along with the form, or you can renew online. Please be sure to enter your address information online exactly as it is show on your address label if renewing online.

 

CHANGING YOUR SUBSCRIPTION ADDRESS

Please email your old and new address to subscriptions@hsproductions.com as soon as you learn what your new address will be. This needs to be done 8 weeks in advance in order for you to not miss any issues in the meantime. Please be sure to have your magazines forwarded through the US Postal Service.

CANCELLING YOUR SUBSCRIPTION

Please contact us via email subscriptions@hsproductions.com or telephone 1 (888) 520-9099 EXT. 1

CLOTHING COLORS

We have done our best to display as accurately as possible the colors of the products shown on this website. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

SHIPPING OPTIONS/TRANSIT TIME

Domestic - please allow 7 business days for orders to be shipped out

-        USPS (no tracking information)  –  1-7 business days to most locations, from the day it is shipped

-        UPS (with tracking information -domestic only) – 1-10 business days to most locations, from the day it is shipped

International - USPS (no tracking information - please allow 14 business days for orders to be shipped out + 2-6 weeks delivery time

**PLEASE NOTE THAT ORDERS MAY BE DELAYED IF PRODUCTS ARE OUT OF STOCK. WE WILL ATTEMPT TO CONTACT YOU AS SOON AS POSSIBLE IF YOUR ORDER HAS BEEN DELAYED FOR THIS REASON. PLEASE BE SURE TO KEEP US INFORMED OF YOUR CURRENT CONTACT INFORMATION**

 

 

EXPRESS SHIPPING

Expedited shipping is available upon request. Please call 1 (888) 520-9099 EXT. 2 before you place your order for an estimate.

TRACKING YOUR ORDER

If you have chosen UPS as a shipping option, a tracking number will be generated once your order has shipped.  UPS will send you an email to the email address submitted with your order.  If you have not received a tracking email within 7 days of your order, please check your SPAM folder, as tracking emails have been directed there. If you still can not find the email, please call us at 1 (888) 520-9099 EXT. 2 and we can retrieve the tracking information for you.

RETURN POLICY

We will exchange or refund any item still in resellable condition. Return the item with a copy of your invoice and reason for return. Please call for details. Customer is responsible for return shipping charges. Credit card refunds will take approximately 5-7 business days from the time we receive your return. Refunds for items paid for by check will take between three to five weeks.

PRODUCT ORDER STATUS

Please email orders@hsproductions.com or call 1 (888) 520-9099 EXT. 2. There is currently no way to check your order status through the web store.  Your invoice number is not a UPS tracking number.

Customer Service